Helpdesk Web Interface

Helpdesk Web Interface is a semi-automated application managing helpdesk ticket entries. It has the capability to directly access and manage incoming as well as outgoing email. Management is done via the web. Uses MySQL & C on UNIX.

News
Features
Live Demo
Download
Contact/Bugs

News

Nov 21, 2007
MySQL 5 support has been added to CVS. Also, a correction to the MySQL init file has been made in CVS. If you would like to run helpdesk, CVS is probably your best bet. Feel free to contact me for installation assistance.

April 13, 2004
Helpdesk Web Interface has release candidates now! Look for them in the helpdesk-unstable file tree on SourceForge. Next release (0.97) adds experimental IBM® DB2® support and a slew of other features, see CHANGES file below.

Features

Helpdesk's main features...

FAST (no PHP etc) and very lightweight... perfect for older hardware or small VPS images
Submission of entries from web or email
Direct parsing and manipulation of mbox style incoming mail spool file
Automatic tag detection and parsing suggestions of incoming mail
Storage of original and additional emails for entries
Ability to add notes to entries
MIME support for common encoding types
MIME support for attachments and HTML mail
Powerful filters for viewing entry listings
Save custom filters in menu for easy access
Entry priorities
Entry history and logging
User administration via web
Themable via CSS
Anonymous access for non support staff
Automatically generated email confirmations

Tested on and Supports...

Gentoo Linux
Solaris 8
Apache 2.x
Sun ONE Web Server
MySQL 3.x and 4.x

Live Demo

See Helpdesk in action!
UPDATE: as of Nov 21, 2007, the live demo is back!

Anonymous access (viewing and submission of entries for non support staff):
http://nick.kreucher.net/helpdesk/helpdesk.cgi

Full access (account restricted, can not create/modify users or modify entries owned by other users):
Username: test
Password: testguy
http://nick.kreucher.net/helpdesk/admin.cgi

Submit entry to demo via email to:
helpdesk@kreucher.net

If you email helpdesk@kreucher.net, see the incoming entry by logging into the full access link and selecting New Helpdesk Mail

Download

See SourceForge for Latest Release

CVS HEAD: (CHANGES) (README) (INSTALL)

Source: latest stable release (tar.gz)
Source: latest unstable release (tar.gz)

CVS
cvs -d:pserver:anonymous@hwi.cvs.sourceforge.net:/cvsroot/hwi login cvs -z3 -d:pserver:anonymous@hwi.cvs.sourceforge.net:/cvsroot/hwi co -P helpdesk

Helpdesk Web Interface is published under the GNU General Public License (GPL)

Contact/Bugs

If you have any questions or comments, please email me, Nicholas J Kreucher <nick at kreucher.net>

Please Browse and Submit BUGS here

SourceForge Project Page

IBM® and DB2® are registered trademarks of IBM Corporation.

MySQL is a registered trademark of MySQL AB in the United States, the European Union and other countries.